Don't go here, trust me! The office is nice & front staff is friendly but they have very high turnover rate for front staff, especially billing & for good reason! Work I've had done was okay (not great) but the worst issue I've had is billing: they did sealants on my son when he already had them done at prior dentist w/in time frame allowed, they approved crediting me back because they billed me for it & I didn't want to have a bill while they were researching the error. For the next yr. I tried to get the credit applied to same son's braces they did (don't think they are actually licensed orthodontists!) but they were changing billing systems to merge ortho with regular the ENTIRE year & kept not being able to apply it correctly. Then we were moving out of state & they never got his retainer in on time before we moved even though they assured me they would & I called daily to check on it! I even called after we moved & either their phone lines were down multiple times!!! or someone would call me back but never did. Now at new dentist, I come to find out my youngest was charged against insurance for full mouth/pano X-rays that they have no records of & now can't get them done again because still within the time frame to be covered. This is so shady!! I again have been promised a call back from the office manager but of course have received no phone call back. Definitely not worth the nice atmosphere to deal with fraudulent practices that will haunt you for years to come!!
Poor communication and patient care. Hard to contact anyone. Some days the phone goes to voicemail, other days it just keeps ringing till it hangs up on itself. They dont call you back when they say they will, overall unsatisfied. Had a root canal done and they didnt fill all the canals nor do it correctly, having to have it redone and will not answer phone to communicate about refunds, even tho emails from other dentists and xrays show work left undone. Will not recommend to anyone.
Michelle is the best! No, seriously, Michelle always has an infectious smile and genuinely cares about her patients. From the moment she greets you at the start of your visit until the moment she walks you to the door, Michelle is actively engaged in positive conversation to make your visit even better. Most folks dread going to the dentist with understandable good reason. That dread can be significantly decreased knowing that you are going to a passionate and caring dental hygienist that takes her time to walk you through every step of the procedure you're getting done so there aren't any painful surprises. -A genuine perspective from a guy that doesn't write positive reviews often.
The kids and I have been going here for a few years, but are switching to a different dentist. I have never been to a dentist that has told me that they are keeping an eye on a problem area and not fix it then and there, only for it to get worse, and we have to dish out a ton of money. We are now a couple if thousand of dollars in debt thanks to this place. Sometimes I wonder if this is one of those dental practices that is in it just for the money.
Fast forward a month, and I receive a bill for the deep cleaning I did not want in the first place. After going back to the office to see why this was happening, I was told the receptionist explained it wrong to me, and I am still responsible for the bill - nothing could be done to rectify the situation. If I could give this review a negative rating, I would.
I went to this office in mid-October needing 2 small fillings and a cleaning. After the initial appointment, I was told that a deep clean may be more appropriate to get in front of any buildup. I went to the front desk and told the receptionist I did not want to pay for the deep cleaning, and the regular cleaning would be fine. She then assured me that the office was running a special, and that I would not be charged for the deep cleaning if I followed their 'dental plan'. I asked her if she was sure, even if I had a cost-sharing insurance plan. She said the same thing - the office is running a special and you will not be charged.
Clarksville Dental Spa is a US Dentist based in Clarksville, Kentucky. Clarksville Dental Spa is located at 800 Weatherly Dr #103B, Clarksville, TN 37043, USA.
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