Employees are friendly, but the truck was awful. It smelled like rotten food and the inside of the windshield was so dirty I had to clean it myself. The mechanics of the truck were sketchy too - I understand trucks that big handle much different than a car, but the steering was so loose it was borderline dangerous.
Very courteous staff, helpful getting trailer hooked up and inspected. I rented trailers twice and both times the trailers were very clean and appeared to have new tires.
Great service from the technician and quality of equipment, but I only give it two stars because of the general manager has horrible personal skills and really does not go out of his way for customer service. Kevin Chambers is only willing to help customers when it is convenient for him.
As a former U-Haul employee (2 years, store associate), my manager always stressed that we had to show respect for the equipment by keeping it clean and well maintained, so that our customers would do the same. It's clear from the condition of the truck I had, there's not much respect happening at this location.
Good smart staff, little pricey, but its a factory store!!!
Classic case of a general manager taking advantage of active duty military PCSing. I came in and wanted to rent an "appliance dolly" and told Kevin that I had a reservation with Penske. He said "I beat Penske prices all of the time." I was on the fence when Kevin told me that he would drop the price $100, but then he dropped it another $50 and I was sold. I reserved the U-Haul truck with Kevin from August 11 to August 18. On pickup day I asked the front desk to take a day off (so August 11 to August 17). They willfully disregarded my request and changed it to August 11 to August 14 for the same price that Kevin quoted me (August 11 to August 18). I trusted her and signed the contract, but she negligently disregarded Kevin's discounted offer.
U Haul Moving Storage At Wilma Rudolph is a US Moving Company based in Clarksville, Kentucky. U Haul Moving Storage At Wilma Rudolph is located at 2830 Wilma Rudolph Blvd, Clarksville, TN 37040, USA.
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