The over so hotel is great ! The room was clean and everything pertaining the hotel was nice , however the customer service I received the day I checked out was beyond unexceptional especially considering I am a honors reward member! The front desk worker that I booked the rooms with and checked in Laura she was great, but the associates I spoke with regarding doing a later check out had an attitude when I questioned if I needed to do anything to check out she replied well check out was 20 min ago ! I expressed I requested an extended check out and that I spoke with someone! That was strike one. Strike two was the guy I spoke with about my charges on my account he was extremely rude and disrespectful ! He stated that the charges were just how they did business ! And that it was what I had to deal with! As if being an honors member doesn't mean I have several other options to choose from! This is unacceptable and needs to be addressed. I will not be staying here again ! I refuse to spend my hard earned money at a place I do not feel my business is appreciated and that I am valued and respected.
The hotel is nice. It is a newer hotel with updated everything. There is a fridge and microwave in each room. The staff are nice and polite.
Everything about this visit was great. As an HH member, I was able to choose my room and check-in the day before arrival. When I walked up to the front desk, it took about 20 seconds to complete the check-in (really, just collect a key). The room was exceptionally clean, as was the rest of the hotel, and the staff were all extremely accommodating. I often don't take the time to write a review, but this place was so well-run, I thought I had to.
The hotel was visible from the main road, but in the dark, the turn to get to it was not obvious and we missed it. Again, in the dark, the parking lot entrance was not immediately obvious. The next day, in the light, it was much easier to navigate to and from the hotel. Upon arrival, there was plenty of parking. The lobby was warm and inviting with plenty of seating while we waited for check in. Check in was quick and efficient and the girl at the counter was very friendly and knowledgeable. Our king suite had all the usual: mini-fridge, microwave, coffee pot, desk and couch. What was unusual was the size of the desk. It was very large, but it was a great addition to the room. It was very useful having the additional vertical space and drawers. The bonus was the electrical outlet on top of the desk. It was easy to get to and required no bending or reaching and had USB outlets which was great. Nearly everyone we encountered during our stay was friendly and helpful, with the exception of one employee. The pool area was very well maintained and relaxing. The breakfast the next morning had nearly everything a person could want from light and healthy: fruits, yogurts and muffins to hot and comfort foods: omelettes, oatmeal, sausage, and baked goods. My only complaint was that the coffee bar in the lobby after breakfast hours did not not provide Splenda while during breakfast hours it did. Considering that is such a minor detail, and nearly everything else was beyond reproach, I would definitely recommend this hotel to my friends and family and would not hesitate to stay here again.
Very nice, clean establishment. Very very nice staff. Great breakfast. Soft, comfortable beds and pillows. Easy parking with plenty of lights at night. Very secure. First time staying here. It will not be the last.
Hampton Inn Suites Clarksville is a US Lodging based in Clarksville, Kentucky. Hampton Inn Suites Clarksville is located at 3091 Clay Lewis Rd, Clarksville, TN 37040, USA.
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